commercial skills
sales
objective
To provide the skills and attitudes that will allow participants’
success in their commercial activity.
benefits
- to control and make the most of all the phases in the commercial
process, from prospection and the first contacts to having
satisfied clients that recommend us.
- to increase personal confidence in handling objections and
claims.
- to develop empathy that brings positions closer.
- to close the sale with confidence praising the buyers
decision.
negotiation
objective
To develop the techniques, skills and attitudes that lead
negotiations to satisfactory agreements.
benefits
- increase in the quality of preparation with the use of specific
tools.
- to discover the negotiation styles that better fit each
individual.
- to increase the ability to change negotiation style or technique
depending on the moment.
- developing assertiveness to set out one’s own demands and
needs.
